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Rob is awesome!!! I made a serious mistake while rebuilding a computer (I damaged the motherboard) Although I knew everything he was talking about, he didn't speak down or above my head. It seems that he treats all his customers this way and that is excellent customer service!!! I highly recommend Rob because he is honest and straight forward. I wish there were more businesses like BitWise.
Thank you Rob! I am so glad I learned about BitWise! This is the first business I have had my computer repaired and it actually works!! Rob does a great job getting you up and running again. I have had him clean up one computer and it runs like brand new. Another computer caught a REALLY bad virus and all info was retrieved by Rob and he was able to clean up the hard drive and get it up and running. I also had a hard drive that was dropped at the airport and was broken. Rob was honest and let us know our options and his opinion. I'm so glad you opened your store. I have moved to Sacramento and I will still come to Folsom to have my computer serviced. Unless you can do it through your online remote service :-))
My computer had a nasty virus. Rob fixed it right up, no issues and had it back faster than the Geek Squad ever could. Plus, he's a small one-man shop, so you know who is working on your computer. Not some high school or college kid who might try to steal personal information. There is only one point of contact and if you have any questions, you call Rob, not some phone tree at Geek Squad where you don't know WHO is working on your computer.
Plus, Rob copied a DVD for me for free. I was willing to pay, but he did it for free. Granted, I wouldn't expect him to copy 10 DVD's for free, but he did copy my wedding DVD.
Rob Barrie and BitWise are the best. I came home to find my computer unresponsive ... I couldn't turn it on. Rob has helped me out in the past with two of my computers and they were fixed in a minimum of time. This time, as it was 4 pm on a Saturday, I called to see if he was available on Monday. Instead he walked me through the process of getting my computer to boot up (and very patiently, I might add). Within 5 minutes I was back on my computer. I can't say enough about Rob and/or his service. He truly is the best!
I finally found a computer repair shop that is nice and friendly. Every where else I went the employees were rude and condascending. BitWise removed virus's from two of my computers and sold me a used laptop. The service was great the their prices were better than any other repair shops around. They also helped me setup a wireless home network for my computers and Playstation 3. My overall experience was great and I will definitely do business with them again. They also do remote support so I won't always need to bring my computers in there to be serviced!
Best experience I have had in computer repair. Rob is honest , professional and his prices are great. I can tell he takes a lot of pride in his business.
I first had BitWise Computer repair service my business computers in Lake Tahoe and in San Fransisco. They did such a good job I had them build me two custom ones and work ony my wives's laptop. At first I thought my computers were unrepairable but bitwise cleaned them up and got them running like new again probably saving me close to a thousand dollars.
BitWise Computers is a fantastic computer repair and consulting store. Why? Because, when you first go to their store, or call them, you will find them friendly and patient as you explain your problem. It does not matter if all you can do is imitate the sound your computer makes (such as a screeching sound on startup). They will figure it out as soon as possible and for a very reasonable price. I have used them three times now. Each experience was the same. BitWise is friendly, fast, and charges a very fair price. I trust them with my personal information on my computer. Bitwise also sell computers and will make a custom one for your needs. BitWise is my "go to" store for all things involving computers. What a relief!
Rob has gone above and beyond what I would have expected in customer service. He has really helped me to find the best and least expensive solution to my problems with my laptop. He is very friendly and knowledgeable, and patient when explaining the details of my computer's issues and how I can resolve them. He also is very quick about repairing or solving any problems so I wouldn't be without a computer. I will definitely be taking all of my computer needs to Bitwise in the future. Thank you Rob for your help and outstanding service 🙂 !
I feel very fortunate to have found BitWise to help me with a new computer setup; and conversion of my old, crashed computer information to the new computer. Rob did an outstanding job of retrieving my old info and installing into new computer. He also made terrific suggestions for optimizing performance in my new computer; and installed the perfect software to fit my needs. He is very accessible to inquiries, and it didn't seem as any question posed was irrelevant. I heartily endorse the services provided by Rob and "BitWise".